Visitor Services Associate
Founded in 1977 by Martha Beck (1938–2014), The Drawing Center—an exhibition space in downtown Manhattan's SoHo neighborhood—explores the medium of drawing as primary, dynamic, and relevant to contemporary culture, the future of art, and creative thought. Its activities are both multidisciplinary and broadly historical and include exhibitions, publications, and educational and public programs.
The position reports to the Retail and Visitor Services Senior Manager. The Visitor Services Associate position is responsible for providing all guests of The Drawing Center with exceptional customer service while adhering to policies and procedures to maximize sales and ensure quality experiences for all guests. Associates may be one of the primary communication channels between the museum, its members, and the general public as they first enter the museum. They are responsible for providing excellent customer service to every visitor, setting the tone for the overall museum experience while staying knowledgeable on all products of the shop (especially those relating to current exhibitions).
2 - 4 day part-time position
Vacation Benefits, Personal Day Benefits, Sick Leave Benefits, Staff Discount: 20% off
Customer Service (25%)
● Provides exceptional customer service to all museum and shop visitors.
● Provides prompt and accurate information to all visitors.
● Actively promotes all museum programs and missions when interacting with visitors in
the bookstore or the museum.
● Responds to and reports all customer complaints to Retail and Visitor Services Senior
Manager after attempting to listen and resolve the complaint independently following
standard procedures for doing so.
● Ensures that all ‘special orders' are documented and communicated to all staff to
ensure customer orders are handled effectively.
● Actively learns about the Drawing Papers publications and other merchandise in the
shop to communicate and understand the product selection that is being offered.
● Demonstrates avid team support for The Drawing Center’s goals by assisting in the
training of development of other team members as requested.
● Sells bookstore products to maximize profits.
● Welcomes all visitors to The Drawing Center in a professional and polished manner.
● Approaches customers to inform them or advise on exhibits and their related products.
● Share information and problems with the Retail and Visitor Services Senior Manager
regarding customer services issues or issues with any product.
● Offers all customers membership opportunities.
For a complete list of responsibilities please download the pdf.
Must be able to work a flexible schedule to include weekends, holidays, and special events with limited notice.
Essential Position – Required to report to work during inclement weather conditions if the museum is open.
Not eligible for Telework.
Punctuality is required
Must be eligible to work in the United States
Must be able to stand / sit for long periods of time and may be required to lift boxes of merchandise or other materials of up to 30lbs.
Bilingual preferred but not required
Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.
The Drawing Center is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.
To apply, please email a resume to firstname.lastname@example.org.
Internships provide opportunities to acquire practical experience in a small arts organization by working closely with staff members on projects and assisting in daily operational duties. Interns work on focused assignments within departments of their interest: curatorial, communications, development, education, registration, and the viewing program for emerging artists. In addition, interns are given the opportunity to learn about each department in greater detail through scheduled informational appointments with staff or through staff presentations.
The Drawing Center offers a monthly Intern Stipend, an initiative towards fair and equitable compensation for interns.
Intern candidates who receive fiscal sponsorship from another institution or who are enrolled in an accredited internship program for academic credit are eligible to receive a travel stipend during their internship.
Intern applicants must fill out and return to The Drawing Center an application form with their resume. Intern applicants may obtain an application form by downloading the file above, by calling The Drawing Center at 212-219-2166 x 205, or by emailing email@example.com . Send completed Internship materials via email to firstname.lastname@example.org
Internships at The Drawing Center are made possible by the Anna-Maria and Stephen Kellen Foundation. Major support is provided by the May and Samuel Rudin Family Foundation, Inc.
Interns must commit to work a minimum of fifteen hours each week, attend opening receptions for all exhibitions, and assist with at least one special event each month during the duration of the internship. Internships run for approximately two to four months, the summer session runs from the end of May or beginning of June through July. In some circumstances, interns may be able to continue for subsequent sessions.
Interns should be undergraduates, graduate students, or recently graduated students and should have completed at least one year of college.
The Drawing Center is an equal-opportunity employer and seeks diversity in its staff. The Drawing Center does not discriminate because of age, sex, religion, race, color, national origin, disability, marital status, veteran status, sexual orientation, or any other factor prohibited by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels