• Retail and Visitor Services, Senior Manager

    • Our Senior Manager of Retail & Visitor Services exists to create a meaningful, on-brand, integrated experience for guests of The Drawing Center. This role is unlike a typical visitor services or museum store manager because of the wide scope and close collaboration with all functions of the staff, reporting to the Director of Communications.

      The Senior Manager of Retail & Visitor Services will be challenged to manage the guest experience from a museum and retail perspective, as well as to largely own the business operations associated with the retail space, doing so without a legacy roadmap. Offering the opportunity to envision a retail space from the ground up, the Senior Manager of Retail & Visitor Services position will also be part of a cross-functional team of colleagues of diverse expertise working in agile, adaptive and collaborative ways.

      A typical day for this role might include training a new visitor services associate, issuing a purchase reorder for a best selling item, preparing the bookstore for an event, and reviewing the budget and human resource needs for an upcoming changeover for a new retail cycle/exhibition. This role will regularly collaborate with the Deputy Director, Director of Development and Director of Communications, and Visitor Services team.


      To apply, please email a resume to jobs@drawingcenter.org.

    • Responsibilities

      RETAIL OPERATIONS
      Offering the opportunity to envision a retail space from the ground up, this role will lead TDC’s evolving retail strategy by defining and driving guest-facing operational standards, reconfiguring and maintaining the bookstore space, and taking an imaginative approach to merchandising plans.

      VISITOR SERVICES (CUSTOMER EXPERIENCE)
      This role is responsible for ensuring all front line experiences for guests are consistent with TDC’s brand and mission.

      For a full description of responsibilities for this role, please download the pdf.

    • Requirements

      - Minimum 5 years in customer service experience, ideally in a museum or retail environment

      - Minimum 3 years operational management experience

      - Proven experience in successfully managing a team in a retail or customer-centric environment

      - Effective written and verbal communication skills. Superior interpersonal and customer service skills.

      - Self-starter, able to work independently and as part of a team and must have good time management skills.

      - This position involves constant moving, talking, hearing, reaching, and standing.

      - Must be able to function as part of a team and collaborate with team members.

      - Must enjoy and derive energy from meeting and interacting with customers.

      - Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

      - Must be able to work independently, set priorities, and follow and meet deadlines.

      - Proficiency in Microsoft and Google programs

      - Interest in or passion for contemporary art is a plus

      Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.

    • Equal Opportunity

      The Drawing Center is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

  • Internship Program

    • Internships provide opportunities to acquire practical experience in a small arts organization by working closely with staff members on projects and assisting in daily operational duties. Interns work on focused assignments within departments of their interest: curatorial, communications, development, education, registration, and the viewing program for emerging artists. In addition, interns are given the opportunity to learn about each department in greater detail through scheduled informational appointments with staff or through staff presentations.

      The Drawing Center offers a monthly Intern Stipend, an initiative towards fair and equitable compensation for interns.

      Intern candidates who receive fiscal sponsorship from another institution or who are enrolled in an accredited internship program for academic credit are eligible to receive a travel stipend during their internship.

      Intern applicants must fill out and return to The Drawing Center an application form with their resume. Intern applicants may obtain an application form by downloading the file above, by calling The Drawing Center at 212-219-2166 x 205, or by emailing agood@drawingcenter.org . Send completed Internship materials via email to info@drawingcenter.org

      Internships at The Drawing Center are made possible by the Anna-Maria and Stephen Kellen Foundation. Major support is provided by the May and Samuel Rudin Family Foundation, Inc.

    • Responsibilities

      Interns must commit to work a minimum of fifteen hours each week, attend opening receptions for all exhibitions, and assist with at least one special event each month during the duration of the internship. Internships run for approximately two to four months, the summer session runs from the end of May or beginning of June through July. In some circumstances, interns may be able to continue for subsequent sessions.

    • Requirements

      Interns should be undergraduates, graduate students, or recently graduated students and should have completed at least one year of college.

    • Equal Opportunity

      The Drawing Center is an equal-opportunity employer and seeks diversity in its staff. The Drawing Center does not discriminate because of age, sex, religion, race, color, national origin, disability, marital status, veteran status, sexual orientation, or any other factor prohibited by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels